Red & Blue Castle Combo Bouncer

Hours & Cancellation Policy

HOURS
We do not hold you to a specific number of hours and typically allow you to keep your 1 day rental for as long as you need between the hours of 9am to 8pm year round for indoor events, our outdoor hours are as follows.

Outdoor Event hours by month
(As weather permits)

March: 9am-6pm
April: 9am-7pm
May through August: 9am-8pm
September: 9am-7pm
October: 9am-6pm
November through February: 9am-4pm

Please keep in mind our following limitations.
We can not setup on rocks, snow, muddy surfaces, rocky surfaces, over metal edging, or surfaces with to much slope. We can not deliver to locations that require going up or down steep hills, steps, drop-offs, or obstacles.

You also have the option to make any rental an overnight for an additional fee of $25.00

CANCELLATIONS:  Cancellations are no problem, we understand things can come up. Call us 72 hours prior to your event and there is no charge to you, any deposits or other payments will be refunded. If you cancel within the 72 hour period, prior to your event, your $25.00 deposit fee will not be refunded but can be applied towards a future rental. If you cancel upon delivery at your location, we charge $50.00 trip fee to come to your house. We are always open for you to reschedule your event due to cancellations. 

Last Minute booking: Please call if you would like to book a rental with 48 hours or less notice.  ANY BOOKING MADE THROUGH THE WEBSITE WITH 48 HOURS OR LESS NOTICE MAY BE SUBJECT TO CANCELATION.

RAIN POLICY: During periods of inclement weather (i.e. rain, high winds, etc.) Bounce The Rock reserves the right to cancel reservations at no charge to you, any deposits or payments will be fully refunded. We focus on the safety of our customers and if severe rain or high wind and storms are likely in your area on your rental date, your reservation could be cancelled. We will always contact you before any rental is cancelled and will leave it to your discretion if you want to keep the reservation.  If you wake up and it's raining, you may cancel by 8am at no charge to you. This is Colorado so please take into consideration that most times the rain stops and most storms here move through quickly. If we experience lots of call backs to get put back on the schedule, we may not be able to accommodate everyone but will always do our best.

WINTER/SNOW: Typically it's not recommended to set up in temperatures less than 40℉ degrees. Cold inflatables almost act like a freezer box, if it's 40℉ outside it will feel like 30℉ inside the inflatable.  So to prevent frostbite, unhappy party goers, and you from spending money on something that might not be used, please check the forecast for the day of your event and ensure the temperature will be above 40℉